Terms and Conditions for Using Culture of One Services

Last updated: 7 August 2026

1. Who we are

These terms are between you and Culture Of One Pty Ltd (ABN 44 687 909 155) of 442 Canning Street, Carlton North VIC 3054, Australia — referred to below as ‘Culture Of One’, ‘we’ or ‘us’.

You can contact us any time at shane@cultureofone.com.au.

2. What these terms cover

These terms apply whenever you buy or use something from us through this website — workshops, programs, memberships, digital products and tools.

If you have signed a separate written agreement with us, such as a Private Advisory Master Services Agreement, that agreement governs your engagement. Where it conflicts with these terms, your signed agreement wins.

By purchasing or accessing anything from us, you accept these terms.

3. What we provide

We provide business advisory, education and management-information services to allied health practice owners. Depending on what you buy, that may include:

• Live workshops — single online sessions on a set topic, with a recording provided afterwards.
• Group programs — structured multi-month programs delivered by video call and through our online community platform.
• Memberships — ongoing access to a members-only community and recurring member sessions.
• Digital products and tools — guides, resources and browser-based calculators, delivered online.
• Private advisory — one-to-one engagements, governed by a separate signed agreement.

Everything we provide is business information, education and strategic guidance. It is not legal, financial product, tax, accounting, medical or psychological advice. Section 9 sets out important limits that apply to our award and remuneration tools in particular — please read it before relying on anything those tools produce.

4. Prices and payment

Prices shown on this website are in Australian dollars and include GST. Fees under a separate signed advisory agreement are quoted exclusive of GST, and GST is added to those invoices.

Payments are processed by Stripe. We never receive or store your full card details. When you pay, Stripe’s own terms also apply to that transaction.

You must be authorised to use the payment method, and where you are buying for a business, authorised to commit that business.

5. Subscriptions and instalments

Some products are paid by instalment or on a recurring basis. Where they are:

• We charge the stated amount on the stated cycle until the subscription ends or you cancel.
• Where a product has a minimum term, you remain responsible for the balance of that term. Any minimum term is identified before you buy.
• You can cancel a recurring payment on a product with no minimum term at any time before the next charge. Cancelling stops future payments; it does not refund payments already made, except as set out in section 6 or required by law.
• To cancel, email shane@cultureofone.com.au. We will confirm in writing.

6. Refunds

Beyond that:

• Memberships — cancel within 30 days of joining for a full refund. After that the membership runs to the end of its term and is not refundable, but it will not renew if you cancel before the renewal date.
• Programs with a minimum term — after the 14-day window, fees for delivered sessions are not refundable. Where you have prepaid for sessions we have not delivered and we agree to end the program early, we may credit or refund that amount, at our discretion and as required by law.
• Private advisory — refunds and any guarantee are governed by your signed agreement, not this page.
• If we cancel — if we cancel a session, program or product and cannot reschedule or replace it, we refund the amount you paid for the part not delivered.

To request a refund, email shane@cultureofone.com.au with your name, what you bought and the date of purchase. We respond within 5 business days and process approved refunds to your original payment method within 10 business days.

Nothing in this section limits your rights under the Australian Consumer Law — see section 13.

7. Access and delivery

• Workshops — joining details are emailed to you before the session, and the recording afterwards.
• Programs and memberships — access to our community platform is set up within 2 business days of purchase.
• Digital products and tools — access is provided immediately, or within 1 business day of purchase.

Access is personal to you and, where you buy on behalf of a business, to the named people in that business. You may not share logins, resell access, or pass on the benefit of your purchase to others.

If you have not received access when you expected it, email us and we will sort it out.

8. Your responsibilities

When using our services and community, you agree to:

• give accurate information when you buy and when you use our tools;
• keep your login details secure;
• treat other members and our team respectfully;
• keep confidential anything another member shares in a members-only setting; and
• use our materials for your own business — not to build or run a competing advisory, training or coaching service.

We may remove you from a community or program, without refund, for conduct that is abusive, that breaches another member’s confidence, or that breaches these terms.

9. Our award, remuneration and reporting tools

This section applies to our award-rate calculators, remuneration models, billings and payroll analysis, dashboards, and any similar tool or report we provide. Please read it before you rely on anything they produce.

They are management information, not advice about your legal obligations

They exist to help you understand and plan the economics of your practice. They are not legal advice, not a compliance audit, and not a determination of any employee’s entitlements.

They do not make individual determinations

A calculator applies published award rates to the inputs you choose. Deciding the right classification for a real employee is a judgement about that person’s role, qualifications and duties. We do not make that judgement, and a tool cannot make it for you.

Outputs are illustrative

Award rates change, and some inputs underlying future-year projections are not finalised at the time of publication. Where a tool projects forward, it shows an illustration based on stated assumptions — not a guaranteed figure. We update our tools when the underlying source material changes, but you should not assume any output reflects the current position on the day you use it.

You must get your own sign-off before you act

Before you set, change or backdate any employee’s pay, or make any decision about classification, entitlements or compliance, you must have the position reviewed by your own qualified adviser — an employment lawyer, a registered HR professional, or the Fair Work Ombudsman. Our outputs are an input to that conversation, not a substitute for it.

Our outputs depend on your data

Any analysis we produce for you is based on the information you supply. We do not audit or independently verify it. If what you give us is incomplete, inaccurate or out of date, so is what comes back.

No third-party reliance

Anything we produce for you is for your own internal use. It must not be given to, or relied on by, anyone else — other than your own professional advisers — without our written consent. We owe no duty of care to any third party who relies on our material.

10. Intellectual property

All materials, frameworks, tools, software, recordings and content we provide remain our property. When you buy, you receive a personal, non-exclusive, non-transferable licence to use them for your own business for as long as you have access.

You may not copy, republish, resell, adapt or commercialise our materials, or use them to build a competing product or service, without our written consent.

You keep ownership of the information you give us. You give us permission to use it to deliver what you have bought.

11. Privacy and your data

We handle personal information in line with our Privacy Policy and the Australian Privacy Principles.

Where you give us business data — including billings, payroll or workforce information — we use it only to deliver the services you have engaged us for, we take reasonable steps to keep it secure, and we may process it using secure third-party tools. You confirm you are entitled to give us that information.

12. Recording of sessions

We may record live sessions for quality, internal reference, and to provide recordings to participants. Recordings may be transcribed and analysed using secure software tools. If you would prefer not to appear in a recording, keep your camera and microphone off, or let us know before the session.

13. Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of a consumer guarantee, our liability is limited to resupplying the service or paying the cost of resupply.

14. Limitation of liability

Subject to section 13:

• We do not guarantee any particular financial, commercial or operational outcome. Results depend on your own decisions, implementation and circumstances, which we do not control.
• We are not liable for indirect or consequential loss, including loss of profit, revenue, goodwill or business opportunity.
• Our total liability to you, for everything connected with these terms, is limited to the total amount you paid us in the 12 months before the event giving rise to the claim.

15. Suspension and termination

We may suspend or end your access if you do not pay, if you breach these terms, or if your conduct harms other members or our team. Where we end your access for one of those reasons, fees already paid are not refundable except as required by law.

You may stop using our services at any time. Sections that by their nature should continue — including sections 9, 10, 13 and 14 — survive.

16. Changes to these terms

We may update these terms. The current version is always on this page, with the date it was last updated. Changes apply to purchases made after the update. If we make a material change that affects a subscription or program you are already in, we will tell you by email.

17. Governing law

These terms are governed by the laws of Victoria, Australia. Before starting legal proceedings, we both agree to try to resolve the dispute by discussion first, and then by mediation administered by the Resolution Institute.